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How can we assist you with Customer Support?

Avreo Support

Telephone Support: 8:00am - 5:00pm EDT for all issues, 24x7 for Critical Issues

To contact Avreo Customer Support, dial 1-866-286-8082, then select Option 1.

Customer Support representatives are accessible via our toll free number during normal business hours (8:00am-5:00pm EDT) for any type of technical issue. Any non-critical ticket submitted through our call center will be addressed immediately the next business day.

Submit an Online Support Ticket

Avreo uses the IssueTrak secure online ticketing system to manage your support requests. Using this system, you can submit tickets to support, track the status of current tickets, and review historical issues.

Submit a Ticket

Accounts can be created for your organization's admin users to enter online tickets. To request an IssueTrak account for an admin user, dial 1-866-286-8082, then select Option 1 for Customer Support.

Customer Support representatives are accessible on our online support website during normal business hours (8:00am-5:00pm EDT) for any type of technical issue. Any non-critical ticket submitted online will be addressed immediately the next business day.

Connect to Remote Session Support

To launch remote access during your phone call with customer support, enter the private, secure pin provided by your support representative here:

PIN:  

To request remote access to your computer, contact support via telephone at 1-866-286-8082, Option 1.